Privacy
Policy
Effective
Date: January 1, 2026
Last Updated:
January 1, 2026
INTRODUCTION
[AMS Self
Storage]("Company," "we," "us," or
"our") respects your privacy and is committed to protecting your
personal information. This Privacy Policy explains how we collect, use,
disclose, and safeguard your information when you visit our website
[www.AMSSelfStorage.com], use our services, or interact with us in any way.
This website
uses integrated software components and services provided by Cubby Enterprises,
Inc. for storage unit management, reservations, and customer communications.
For information about how Cubby Enterprises, Inc. handles data collected
through these integrated services, please see their privacy policy athttps://www.cubbystorage.com/privacy-policy.
By using our website or
services, you consent to the collection and use of your information in
accordance with this Privacy Policy. If you do not agree with this Privacy
Policy, please do not access or use our services.
INFORMATION WE COLLECT
Personal Information You Provide
We collect
personal information that you voluntarily provide when you:
● Make a
reservation or rent a storage unit
● Create an
account on our website
● Contact us
with questions or requests
● Sign up for
newsletters or promotional materials
● Participate
in surveys, contests, or promotional activities
● Make
payments or provide billing information
This
information may include:
● Full name
and contact information (phone number, email address, mailing address)
●
Government-issued identification information
● Payment
information (credit card numbers, bank account information)
● Storage unit
preferences and rental history
● Emergency
contact information
● Vehicle
information (if applicable)
●
Communications with our customer service team
Information
We Collect Automatically
When you visit
our website, we automatically collect certain information about your device and
browsing activity, including:
● IP address
and location information
● Browser type
and version
● Operating
system
● Pages
visited and time spent on our website
● Referring
website or source
● Device
identifiers and characteristics
● Cookies and
similar tracking technologies
Information
from Third Parties
We may receive
information about you from:
● Cubby
Enterprises, Inc. through their integrated software components
● Payment
processors (such as Stripe, Payabli, or other payment services)
● Identity
verification services
● Marketing
partners and lead generation services
● Public
records and databases
● Social media
platforms (if you interact with us there)
● Our website
hosting and development partners
HOW WE USE
YOUR INFORMATION
We use the
information we collect to:
Provide
Services
● Process
rental agreements and reservations
● Manage your
storage unit account
● Process
payments and billing
● Provide
customer support
● Verify your
identity and prevent fraud
● Manage
facility access and security
Communications
● Send rental
confirmations and updates
● Provide
important notices about your account or our services
● Send
promotional materials and special offers (with your consent)
● Respond to
your inquiries and requests
● Conduct
customer satisfaction surveys
Business
Operations
● Improve our
website and services
● Analyze
usage patterns and customer preferences
● Conduct
market research and analytics
● Ensure
compliance with legal and regulatory requirements
● Protect
against fraud and unauthorized access
Marketing
and Advertising
● Personalize
your experience on our website
● Display
relevant advertisements
● Measure the
effectiveness of our marketing campaigns
● Send
targeted promotional communications (with your consent)
TEXT AND
PHONE COMMUNICATIONS
Consent to Receive Communications
By providing
your phone number to us, you are providing express written consent to receive
communications from us at that number. We may contact you via:
● Text
messages (SMS/MMS)
● Voice calls
(including autodialed and prerecorded calls)
● Push
notifications (if you have our mobile app)
Types of
Communications
Transactional
Communications (No Opt-Out Available): You will receive essential communications related to your
storage account, including:
● Rental
confirmations and lease agreements
● Payment
confirmations and receipts
● Account
status updates and notifications
● Security
alerts and access notifications
● Past due
notices and payment reminders
● Unit
availability confirmations
● Customer
service responses
● Emergency
notifications
Promotional
Communications (Opt-In Required): With your separate consent, you may receive promotional
messages including:
● Special
offers and discounts
● New service
announcements
● Facility
updates and improvements
● Seasonal
promotions
● Referral
programs
● Customer
satisfaction surveys
Message
Frequency and Timing
●
Transactional messages: Frequency varies based on your account activity
● Promotional
messages: Approximately 0-5 messages per month (if you opt in)
● Timing:
Messages may be sent during normal business hours (8 AM - 8 PM local time)
● Emergency
communications: May be sent at any time
Opt-Out
Instructions
For
Promotional Messages:
● Reply
"STOP" to any promotional text message
● Call us at
(517) 465-7003 to opt out
● Email us at
support@AMSSelfStorage.com
● Log into
your account and update preferences
For
Transactional Messages: You
cannot opt out of transactional messages while you maintain an active account
with us, as these are necessary for account management and security.
Message and
Data Rates
Standard message and data rates may apply based on your
mobile carrier's plan. We do not charge for text messages, but your carrier
may. Contact your mobile provider for details about your messaging plan.
Carrier and
Service Provider Information
Text messages
are sent through Twilio, a third-party communication service provider. By
consenting to receive text messages, you acknowledge that:
● Your phone
number and message content will be shared with Twilio
● Twilio's own
privacy policy and terms of service apply to their handling of your data
● We may use
additional communication service providers as needed
Communication
Consent Management
You can update
your communication preferences at any time through your online account
Consent is
specific to the phone number provided - if you change numbers, you must provide
new consent
We will honor
opt-out requests within 10 business days
Opting out of
promotional messages does not affect necessary account-related communications
Phone Call
Recording
Phone calls to and from our facility may be recorded for
quality assurance, training purposes, and to maintain accurate records. By
calling us or accepting our calls, you consent to such recording.
HOW WE
SHARE YOUR INFORMATION
We may share
your information with:
Service
Providers
● Cubby
Enterprises, Inc.: Provides integrated software components for storage unit
management, reservations, and customer communications
● Twilio: Provides
text messaging and voice communication services. When you provide your phone
number, we share it with Twilio along with message content to deliver
communications to you
● Website
hosting provider: [e.g., Duda or other platform] hosts and maintains our
website infrastructure
● Payment
processors: To process payments and prevent fraud
● Identity
verification services: To verify your identity and prevent fraud
● Other
communication services: May include additional providers for voice calls,
email delivery, and push notifications
● IT and
security providers: To maintain and secure our systems
● Legal and
professional advisors: Including attorneys and accountants
Business
Partners
● Marketing
partners: To provide relevant offers and services (with your consent)
● Analytics
providers: To help us understand website usage and improve our services
● Advertising
networks: To display relevant advertisements
Legal and
Safety Requirements
We may
disclose your information when required by law or when we believe disclosure is
necessary to:
● Comply with
legal obligations, court orders, or government requests
● Protect our
rights, property, or safety
● Protect the
rights, property, or safety of our customers or others
● Prevent
fraud or illegal activities
● Enforce our
terms of service or other agreements
Business
Transfers
In the event
of a merger, acquisition, sale of assets, or bankruptcy, your information may
be transferred to the successor entity.
DATA
SECURITY
We implement
appropriate technical and organizational measures to protect your personal
information against unauthorized access, alteration, disclosure, or
destruction. These measures include:
● Encryption
of sensitive data in transit and at rest
● Secure data
storage with access controls
● Regular
security assessments and updates
● Employee
training on data protection
● Secure
payment processing through certified providers
However, no
method of transmission over the internet or electronic storage is 100% secure.
While we strive to protect your information, we cannot guarantee absolute
security.
YOUR RIGHTS
AND CHOICES
Access and
Correction
You have the
right to access, update, or correct your personal information. You can:
● Log into
your account to view and update your information
● Contact us
to request access to your information
● Request
corrections to inaccurate information
Communication
Preferences
You can
control how we communicate with you:
● Opt out of
promotional emails by clicking the unsubscribe link
● Opt out of
promotional text messages by replying "STOP"
● Contact us
to update your communication preferences
● Note that
you may continue to receive transactional communications related to your
account
Account
Deletion
You may
request deletion of your account and personal information, subject to:
● Legal
requirements to retain certain information
● Legitimate
business interests (such as fraud prevention)
● Outstanding
obligations or disputes
California
Privacy Rights
If you are a
California resident, you may have additional rights under the California
Consumer Privacy Act (CCPA), including:
● Right to
know what personal information we collect and how we use it
● Right to
delete personal information (with certain exceptions)
● Right to opt
out of the sale of personal information
● Right to
non-discrimination for exercising your privacy rights
To exercise
these rights, please contact us using the information provided below.
COOKIES AND
TRACKING TECHNOLOGIES
We use cookies
and similar technologies to:
● Remember
your preferences and login information
● Analyze
website usage and improve our services
● Provide
personalized content and advertisements
● Ensure
website security and prevent fraud
You can
control cookies through your browser settings. However, disabling cookies may
limit your ability to use certain features of our website.
CHILDREN'S
PRIVACY
Our services are not directed to children under 13 years of
age. We do not knowingly collect personal information from children under 13.
If you believe we have collected information from a child under 13, please
contact us immediately.
INTERNATIONAL
TRANSFERS
Your
information may be transferred to and processed in countries outside your
residence. We ensure appropriate safeguards are in place to protect your
information in accordance with applicable privacy laws.
CHANGES TO
THIS PRIVACY POLICY
We may update
this Privacy Policy from time to time. When we make changes, we will:
● Post the
updated Privacy Policy on our website
● Update the
"Last Updated" date
● Provide
notice of material changes as required by law
We encourage
you to review this Privacy Policy periodically to stay informed about our
privacy practices.
CONTACT
INFORMATION
If you have
questions about this Privacy Policy or our privacy practices, please contact
us:
AMS Self
Storage
Address:PO
Box 2725 Surf City, NC 28445
Phone:(517)
465-7003
Email:
support@AMSSelfStorage.com
